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Post by beccabear67 on Jan 17, 2019 0:11:32 GMT -5
I thought I had won a couple of auctions tonight and was prepared to win a couple more. All of the auctions said in the listings...
FREE USPS First Class Mail International / First Class Package International Service
but I got an invoice after the first two auctions ended and the U.S. seller had added $16 postage (on four comics) to the invoice.
It didn't matter though if I even wanted to proceed with the order as on the checkout page (both at eBay.com and ebay.ca) at the top it stated (something I have never seen before in years of transactions, 1366 at least going by feedback)...
To pay using PayPal or credit card, you must live in the same country as the seller. Please select a different payment method.
... and the pay button was nonfunctional.
I've asked the seller to cancel the order. I have done nothing wrong. I won't bid on two further auctions for comics I very much would have liked. I hope I am not going to have a mark against me. I don't know if the seller did anything wrong. I might think he specifically offered free international shipping though, and the listings all show Paypal is accepted without any restrictions mentioned on the page. So he may have done something wrong.
I'm waiting to hear back. I'm also looking at cancelling a bid on one item that ends in a day and a half if this is how ebay is going to treat non U.S. buyers now even through ebay.ca. At one time I would've just had things sent to a U.S. address, but as something was marked as delivered to one address there that never was delivered or simply left and then stolen I haven't done that either. My ebay orders in December had no problems. Now I wonder if I will be buying anything through ebay ever again while I'm in Canada, or only from other Canadians. We may be a tenth the population but we buy and read printed matter well above the U.S. population.
Anyone know anything?
Update: Seller doesn't seem to want to cancel. Now what? What am I supposed to do, go to the bank and get a money order (like in the early days) and mail it to him including the shipping? Ugh. I did maybe add a few dollars to the final price on one of the items I didn't win for him if nothing else. Right now this seems pretty fubar for me though.
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Post by Roquefort Raider on Jan 17, 2019 5:52:17 GMT -5
It doesn’t seem to be a new thing, but might be due to the seller’s settings. I found this thread on a similar subject, dating from 2017. Sorry to hear about the aggravation... I hate it when online transactions go wrong! |
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Post by beccabear67 on Jan 17, 2019 13:13:05 GMT -5
The seller cancelled the transaction this morning. Their listings are still on ebay.ca though, and they do say they sell internationally. There is absolutely no way for me to avoid this again, I have done absolutely nothing wrong nor misread or missed anything. Maybe the seller made a 'mistake' in the free international postage part though as I see they have since started tacking on $33 on for international postage. No idea.
Well Ebay, you have pretty much lost me after all this time (and I still have my ebay pen they sent me way back when I used to help people find stuff on their boards, usually I got free listings as a seller). It's just gotten too frustrating to find something and then win it and then still have it undone. The mail service in Oregon is too unpredictable for me there I found so that's out even when I'm down there (all times of the day and night delivery from day to day and porch pirates).
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Post by badwolf on Jan 17, 2019 18:51:07 GMT -5
I haven't bought anything off there in years but as a now-very-occasional seller I find the site confusing to the point of being near-unusable.
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Confessor
CCF Mod Squad
Not Bucky O'Hare!
Posts: 9,527 
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Post by Confessor on Jan 18, 2019 0:12:25 GMT -5
I'm a long-time and very regular eBay user. In fact, it's the website I buy the most stuff off of, I would say. I also ran a small used CD and vinyl shop on there for a few years, a while back. Luckily, I've never had any real problems with the site, the sellers or with buying or selling things on there. On the odd occasion where things have gone wrong as a buyer, the sellers I've interacted with have mostly been fine and I've always had a satisfactory resolution to things. The only slightly dodgy experience I can think of was this one guy, a few years back, who sold me a new DVD box set that, when it turned up and I watched it, was very obviously an inferior quality pirate copy. When I complained and asked for a refund, he was adamant that it wasn't a pirate copy and refused to take it back and refund me. However, once I informed him that under UK distance selling regulations he was legally bound to refund the item for 30 day's after delivery -- no questions asked -- and if he didn't, I would be contacting Trading Standards and notifying eBay, he came around to my way of thinking.  Sorry to hear that you've had a bad experience, beccabear67. It does seem like an unusual occurrence, and clearly a case of the seller not knowing what he's doing. These things can happen, I guess, but it seems like a bit of a knee-jerk reaction to now stop using the site entirely just because of one bad experience. Especially since it was satisfactorily resolved in the end, was it not? |
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Post by beccabear67 on Jan 18, 2019 0:48:44 GMT -5
Well, I left my bids on some items from another U.S. seller and will see if there are any problems with paying for them. I think I've had five or six things go strange in the last couple of years with comics through ebay. One was the Pitney-Bowes shipping getting something wrong but it all worked out in the end with patience... another was some student simply not bothering to mail something, twice, so after almost three months I was refunded. They admitted to it... and another I was simply refunded with no explanation; the price was very low (but they started it that low) and I was the only bidder, thought too maybe they didn't want to bother with mailing to Canada after all. I've had that the odd time even where they have stated they would on non-comic items. 5 out of 500 would be a 1% problems rate.
I wouldn't call going from getting a good deal on four comics auctioned which I wanted, and potentially two others I might have gotten, to not getting any of them satisfactory. I may have panicked in thinking that this is some 'improvement' on ebay's end for the new year, where I will now get gouged for postage when the listings say I won't, and then be unable to even pay with their own Paypal shown as being accepted. The seller said I asked to cancel which makes it my doing, so I'm not sure if I now have a non-paying bidder tag or something similar from this.
So far only had problems with U.S. sellers, but also found a lot of really good ones too. I have had only good luck with about as many UK and Australia/NZ and various European countries sellers, and the postage is usually about the same for me or lower. U.S. sellers vary the most widely on what they charge for postage & handling.
Even so I pretty much always leave five stars across the board as feedback, it takes a lot for me to give a four star on anything, and I think I have only a couple of times, and never for how long it took to arrive as that often is something the seller has no real control over.
Fingers crossed that the next experience is a normal (i.e. good) one.
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Post by EdoBosnar on Jan 18, 2019 5:27:20 GMT -5
I haven't had any problems recently, although I don't do much buying from eBay anymore; for me, as someone who lives in Europe (Croatia) but mainly buys books and comics in the English language, a big change occurred about 7-8 years ago, when several American and British discount booksellers stopped using the site for whatever reason, and I noticed a lot of the independent sellers stopped quoting their own shipping rates and simply began participating in eBay's global shipping service - which charges ridiculously exorbitant rates.
Before that, from about 2007, when I discovered that eBay was a great source for finding all kinds of books and comics, I was on a virtual shopping spree at the site. The aforementioned booksellers I mentioned either offered free global shipping or a really low flat rate, and so did a lot of the independent sellers (esp. in the UK). Much of my current, seriously immense, backlog of reading material is still stuff I purchased back then.
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Post by beccabear67 on Jan 18, 2019 22:31:09 GMT -5
So, having problems at ebay still, just different ones with a different seller. First I can't pay the same as the last time except the message as to why is different...
We noticed a problem. Please review: your items.
This seller didn't include shipping costs to your location.
So I could've paid for four items... but not four others from the same person. Ugh! Never had this before.
Then I try to request a total from the seller...
We're sorry, but we can't complete your request right now. If you see this message more than once, contact us, and we'll try our best to help.
Wait ten minutes...
We're sorry, but we can't complete your request right now. If you see this message more than once, contact us, and we'll try our best to help.
Try at ebay.ca...
We're sorry, but we can't complete your request right now. If you see this message more than once, contact us, and we'll try our best to help.
So I send the seller a message through one of the item listings and ask them for a combined total that way.
Well now he says he can't do that and seems to blame me for not reading the listings! They said global shipping program would used. If this is cancelled I very well may quit the place in disgust and stick with the couple of places I order from without involving an ebay or other third party.
I do not know why ebay is messing me up so bad. :^(
Update: I have paid for five of the items, hopefully at least we can do business on those.
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Post by tingramretro on Apr 10, 2019 5:23:11 GMT -5
So, having problems at ebay still, just different ones with a different seller. First I can't pay the same as the last time except the message as to why is different... We noticed a problem. Please review: your items.This seller didn't include shipping costs to your location.So I could've paid for four items... but not four others from the same person. Ugh! Never had this before. Then I try to request a total from the seller... We're sorry, but we can't complete your request right now. If you see this message more than once, contact us, and we'll try our best to help. Wait ten minutes... We're sorry, but we can't complete your request right now. If you see this message more than once, contact us, and we'll try our best to help. Try at ebay.ca... We're sorry, but we can't complete your request right now. If you see this message more than once, contact us, and we'll try our best to help. So I send the seller a message through one of the item listings and ask them for a combined total that way. Well now he says he can't do that and seems to blame me for not reading the listings! They said global shipping program would used. If this is cancelled I very well may quit the place in disgust and stick with the couple of places I order from without involving an ebay or other third party. I do not know why ebay is messing me up so bad. :^( Update: I have paid for five of the items, hopefully at least we can do business on those. The Global Shipping Program is a total pain. As a seller, I found out awhile ago that I'd been automatically signed up to it when someone in Spain bought items from me and asked for a combined invoice; I cicked to send one and got an error message saying the GSP was handling the sale and I couldn't offer postage discounts. Naturally, buyers assume this is the seller's fault! |
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Post by Deleted on Apr 10, 2019 10:26:34 GMT -5
tingramretro ... You are exactly right ^^^ in the previous post and I experienced that a year ago when I tried to sell a Mechagodzilla item and took me a couple more weeks to settle things out and got my money in. Global Shipping Program is a hassle that I did not want to experience again. After that experience ... I stopped selling things on ebay.
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